Santiago Ochoa

(843)-468-3934 | santy8a2003@gmail.com |

IT Specialist with expertise in system administration, network security, and HIPAA compliance. Skilled in troubleshooting and technical support with CompTIA A+ certification.

Technical Skills

OS: Windows, Linux, macOS
Networking: Security, Firewalls
Support: Troubleshooting, VMs
Tools: Python, SQL, Office
Compliance: HIPAA, Data Protection

Certifications

CompTIA A+ Certified
Network+ (In Progress)

Projects

Cybersecurity Labs: Encryption/hashing
Home Lab: VM configuration, Home Server configuration
Automation: Python scripts

Experience

Cencora CX Analyst , Provalus

Sep 2024 - Present

Managed HIPAA-compliant handling of PHI/PII
Resolved Level 1 IT tickets and technical errors
Coordinated medical supply shipments

IT Support Associate (Contract)

2023 - Present

Provided OS support (Windows/Linux/macOS)
Configured virtual machines
Implemented network security measures

Gift Associate , Buc-ee's

Dec 2023 - Jun 2024

Customer service and inventory management
Used Excel for stock tracking